I would like to summarize the integration notes for the above configuration, kindly find below the latest notes for OCS/CUP integration:
- To have CCM/OCS integration you will need to have a SIP trunk between the Mediation server GW facing NIC and the CCM, otherwise it will not work (calls will get service unavailable errors).
- To have Voice-mail auto redirection (a phone missed called redirected directly to the extension’s Voice mail) you will have to enable caller-ID on the SIP trunk, otherwise the user will get an auto-attendant.
- For Auto-attendant feature in Exchange, just create a new auto-attendant as voice enabled, assign an extension and create an Extension routing rule on the CCM to redirect the call to the Exchange feature and it will work.
- To do presence integration you will need CUPS in-place, we didn’t have the time to test that.
- Feature that has been tested successfully:
o PC to phone calls
o Phone to PC calls.
o Dual forking (from calls coming from OC).
o Multi-group conferencing (OC – Phone – phone).
o Voice mail and missed call notification.
o Call forwarding to phone, PC and VM.
o OVA
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